Q: How to allocate tasks to surveyors?
Answer: A:CP engineer invite surveyors by clicking "Inviter" for
sending invitation message. Create a new task, select the surveyor's name or phone
number, then "Save" the task after information completion. Surveyor will
receive assignment notifications on APP.
Q: How to arrange retest?
Answer: Enter "Task Details and Results", select one submitted record
and click "Reviewed". Task is closed.
Q: How to close a task?
Answer: Enter "Task Details and Results", select one submitted record
and click "Reviewed". Task is closed.
Q: How to make a quick selection of test points when create a new task?
Answer: Select previous tasks occupying the exact measuring scope;
select the pipelines that the needed TPs on and select the measuring scope by
multiple checking; checking box of default TP storage.
Q:How can the unregistered gain access to CP Engineer?
A: The new to CP Engineer may firstly contact the company administrator
for registration invitation message, then download and install CP Engineer and
finally open and login CP Engineer by entering the account and initial
password sent in the message.
Q: What if I accidentally deleted the registration invitation message?
A: Click "Forgot Your Password" to enter "Password Reset" to create a
new password by entering registered mobile phone number.
Q: What if the company name exists when registering?
A: Click "Forgot Your Password" to enter "Password Reset" to create a
new password by entering registered mobile phone number.
Q: What if the company name exists when registering?
A: Temporarily register with another name, then apply for enterprise
verification as soon as possible to gain the exclusive use and possession of the
company name.
Q: I'm having trouble signing in. What should I do?
Login failures may be caused by one of the followings:
- Your mobile phone is not connected to the network. Please start your mobie data
connection or connect it to a Wifi network, then try again.
- Entering incorrect mobile phone number or password. Check your mobile phone
number and password and try again, if forgetting, click "Forgot Your Password"
to create a new password and login
Q: What if I received no mobile verification text when registering?
If you are not receiving mobile verification text:
- A: Check if your short code message (SMS) was intercepted by garbage message
interception system;
- Check if message delivery was delayed on account of network failure. Wait or
click "Re-send";
- Check if your mobile phone is out of service.
Q: Why my photo and location functions are forbidden?
A: Enter mobile system settings, then "application management" or
"authority management", select "CP Engineer" and function it with "GPS
Locations","Record","Photo/Video", or "Trust this application".
Q:How to display my contacts when clicking "Inviter"?
A: Enter mobile system settings, then "application management" or
"authority management", select "CP Engineer" and function it with "Read the
Contacts", or "Trust this application".
Q: Why the progress close automatically sometimes?
A: Progress may shut down when:
- CP Engineer is not set as background protected and trusted application;
- mobile optimizers including 360 mobile phone guards and Tencent mobile phone
housekeeper, intercept or close it.
- Open CP Engineer APP and enter "Personal Center"-"Help"-"Mobile Configuraion"
for specific configuration.
- Please contact our customer service if this problem remains unresolved.
Q:How to take a task?
A: Select one task in the state of "To Be Received" and click "Receive"
to take it; Click "New Tasks" in the notifications to enter task details page.
Q: What if TPs not in this task?
A: When a point is not in this task,it is out of the survey scope; or
add it to this task from TPs storage or add it as new test point.
Q:Is offline data entering permitted?
A: Offline data record entering is supported. Data records will be
automatically saved to your mobile phone and shown at the "Unsubmitted" list. When
network connection is accessible, data can be submitted to the server.